FAQS
FAQS
Questions? Answered.
ORDERS
How do I know if my order was successfully placed?
Once your purchase is complete, you’ll receive an order confirmation email.
If you can’t find it, check your spam or promotions folder. If it’s still missing, contact us and we’ll be happy to check it for you.
Can I change or cancel my order after placing it?
Yes, but please contact us as soon as possible.
Because every product is made to order, changes or cancellations are only possible before your order enters production. Production can begin shortly after an order is placed, so we can’t guarantee a specific window of time for changes.
Once production has started, the order can no longer be changed or canceled.
What happens if I entered the wrong shipping address?
Contact us immediately with the correct address.
If your order has not yet shipped, we may still be able to update the delivery information. Once it has been shipped, we cannot guarantee that the address can be changed or the package redirected or recovered.
If an order is returned because an incorrect address was provided at checkout, additional shipping charges may apply to send it again.
Can I change the size after placing my order?
Yes, as long as your order has not yet entered production.
Contact us as soon as possible and we’ll try to update the selected size. As with cancellations, there is no guaranteed fixed period in which changes can be made.
Once production begins, the size can no longer be changed.
What payment methods do you accept?
We currently accept:
American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.
Some payment options may vary depending on your device, location, or checkout availability.
Are Beniha desk mats made to order?
Yes. Each desk mat is produced specifically after we receive your order, rather than being taken from pre-produced stock.
This model allows us to produce each piece individually and especially for you, but it also means that changes and cancellations become limited once production begins.
Shipping
Where do you currently ship?
Beniha Studio currently ships to the United States.
Final shipping availability is always confirmed during checkout.
Is shipping free?
Yes. We offer free shipping on all U.S. orders.
How long does it take to prepare my order?
Because our desk mats are made to order, production normally takes 2–5 business days.
More than 97% of orders produced through our print-on-demand system ship within 5 business days, although periods of higher demand may result in small delays.
How long does delivery take?
The total delivery time includes two stages:
Production: normally 2–5 business days
Shipping: normally around 3–4 business days within the U.S.
These are estimated timeframes and may vary depending on the destination, carrier, or periods of high shipping volume.
We therefore recommend considering production time + shipping time when estimating when your order will arrive.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking link.
From there, you’ll be able to follow your package until delivery.
Why hasn’t my tracking information updated yet?
It’s normal for tracking information not to appear immediately.
After your order ships, tracking can take 24-48 hours to begin showing updates, depending on the carrier.
If there are still no updates after that period, contact us and we’ll be happy to help.
What should I do if my order is delayed or lost?
Start by checking your tracking information and estimated delivery date.
Small delays can happen due to the carrier, weather conditions, or periods of higher shipping volume. If your order still hasn’t arrived after the expected delivery date, contact us with your order number so we can investigate.
If an order appears to be lost in transit, the issue must be reported within 30 days of the estimated delivery date.
What should I do if my order arrives damaged?
Contact us as soon as possible and send us:
Your order number + clear photos of the issue.
If your product arrives damaged, defective, or with a printing error, we’ll review the situation and, where applicable, may provide a replacement or refund.
The issue must be reported within 30 days of delivery.
RETURNS & ISSUES
What is your return and refund policy?
All our desk mats are made to order through a print-on-demand model, meaning each piece begins production specifically after we receive your order.
For this reason, we do not accept returns or exchanges due to a change of mind, choosing the wrong size, or personal preference.
If you receive a product that is damaged, defective, incorrectly printed, or different from what you ordered, contact us at support@benihastudio.com within 30 days of delivery, including your order number and clear photos of the issue.
Once we review the situation, where applicable, we may provide a replacement at no additional cost or a refund.
Can I return a made-to-order desk mat?
Because each desk mat is made specifically for your order, we do not accept returns or exchanges due to a change of mind or choosing the wrong size.
We therefore recommend checking the size and order details carefully before completing your purchase.
If there is an issue related to manufacturing, printing, receiving the wrong product, or shipping damage, email us at support@benihastudio.com and we’ll help you through the process.
What happens if I receive the wrong product or size?
If you receive a product or size different from the one you selected at checkout, contact us at support@benihastudio.com within 30 days of delivery.
Send us your order number and clear photos of the product you received. Once the issue has been confirmed, we may arrange a replacement or refund.
If the size received matches the size selected at checkout, we cannot offer an exchange simply due to size preference, as the product was made specifically for that order.
What happens if there is a printing or manufacturing defect?
We want every Beniha product to arrive in the condition you expect.
If you notice a manufacturing defect, printing error, or other production issue, contact us at support@benihastudio.com within 30 days of delivery.
Please include your order number and clear photos of the issue. Once reviewed and confirmed, we may provide a replacement at no additional cost or a refund.
PRODUCT & SIZING
What sizes are available?
Our desk mats are available in two sizes:
Large: 36″ × 18″ (91.4 × 45.7 cm)
Medium: 18″ × 16″ (45.8 × 40.7 cm)
Which size should I choose?
It mainly depends on the size of your desk and how much surface space you want to cover.
For desks around 63″ / 160 cm or larger, we recommend the Large 36″ × 18″, which provides plenty of space for both your keyboard and mouse.
For desks under 63″ / 160 cm, or for more compact setups, we recommend the Medium 18″ × 16″.
Before ordering, we always recommend measuring the available space on your desk.
How thick are Beniha desk mats?
All our desk mats are 4 mm thick, providing a comfortable and stable surface without feeling overly bulky.
What are the desk mats made from?
The surface is made from 100% polyester, combined with a non-slip rubber base for added stability on your desk.
Does the desk mat have a non-slip base?
Yes. The rubber base is designed to provide a secure grip on your desk, helping keep the mat in place while gaming, working, or during everyday use.
Are the edges stitched and reinforced?
Yes. All our desk mats feature high-quality stitched edges, helping protect the perimeter and reduce wear over time.
How is the artwork printed?
We use sublimation printing. The artwork is transferred into the material using heat, allowing the print to become part of the surface rather than creating a thick layer on top of the fabric.
The result is a detailed, vibrant print with a smooth finish.
Will the printed colors look exactly like they do on my screen?
Small differences may occur. Screens produce color using light, while the appearance of a printed product depends on the ink, material, and surrounding lighting.
Monitor settings and lighting conditions can therefore make some colors appear slightly different on the final product.
Are Beniha desk mats suitable for gaming?
Yes. The combination of a smooth polyester surface, non-slip rubber base, and 4 mm thickness provides comfort, precision, and stability while gaming.
Can I use my desk mat for work and everyday use?
Absolutely. While our desk mats are designed with gaming setups in mind, they work equally well for work, design, studying, and everyday use, providing plenty of space for your mouse, keyboard, and other accessories.
We also offer different artwork styles designed to suit a variety of spaces, from bold gaming setups to more minimal or creative workspaces.
CARE
How should I clean my desk mat?
We recommend gentle spot cleaning, only where necessary.
Use a soft, slightly damp cloth and avoid scrubbing aggressively or using harsh cleaning products to help preserve the surface and print quality.
Can I machine wash my desk mat?
No. Beniha desk mats are not machine washable.
To preserve the quality and appearance of the product, we recommend gentle spot cleaning only.
Can my desk mat arrive with creases or curling?
The polyester material is crease-resistant, but because of the way the product is packed and transported, it may have some temporary curling when first removed from the packaging.
In most cases, it will naturally settle after being left open on a flat surface.
How can I flatten my desk mat after unpacking it?
Lay the desk mat completely flat on a level surface and allow it some time to return to its natural shape.
If some curling remains, you can gently roll it in the opposite direction for a short period before laying it flat again.
Do not use an iron, hair dryer, steam, or any other source of direct heat, as heat may damage the surface, rubber base, or print.
GENERAL
How can I contact Beniha Studio?
You can contact us through our contact form or directly by email at support@benihastudio.com.
If your question is related to an order, please include your order number so we can help you more quickly.
How is my personal information handled?
We take your privacy seriously. Information provided to Beniha Studio is used for purposes necessary to provide your experience with us, such as processing orders, providing customer support, and communicating with you when needed.
For more detailed information about how we collect, use, and protect your data, please see our Privacy Policy.