Shipping policy
Last updated: September 21, 2026
WHERE WE SHIP
Beniha Studio currently ships to the United States.
Final shipping availability is confirmed during checkout.
FREE SHIPPING
We offer free shipping on all U.S. orders.
PRODUCTION TIME
All Beniha Studio desk mats are made to order through our print-on-demand production system.
Production normally takes 2–5 business days.
More than 97% of orders are shipped within 5 business days, although periods of higher demand may result in additional processing time.
SHIPPING TIME
Once production is complete, shipping within the United States normally takes approximately 3–4 business days.
Your estimated delivery time therefore includes:
Production: 2–5 business days
Shipping: approximately 3–4 business days
These timeframes are estimates and not guaranteed delivery dates.
TRACKING
Once your order ships, you will receive a shipping confirmation email with your tracking link.
Tracking information may take 24–48 hours to begin showing updates after shipment.
DELAYS
Carrier delays, weather conditions, high shipping volumes and other circumstances outside our control may affect delivery times.
If your order has not arrived after the estimated delivery date, contact us at support@benihastudio.com with your order number.
LOST PACKAGES
If your order appears to be lost in transit, contact us within 30 days of the estimated delivery date.
We will review the tracking information and work with the relevant shipping provider to determine the appropriate resolution.
INCORRECT SHIPPING ADDRESS
Please check your shipping address carefully before placing your order.
If you notice an error, contact us immediately.
If the order has not yet shipped, we may still be able to update the address. Once shipped, we cannot guarantee that the package can be redirected.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend it.
DAMAGED ORDERS
If your order arrives damaged, contact support@benihastudio.com within 30 days of delivery.
Please include your order number and clear photos of the damage so we can review the issue.
QUESTIONS
For shipping questions: